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  • Illness Narrative and the psychology behind patient stories online

    (This post was written by Dr. Steph Miaco a clinical psychiatrist from UP-PGH practicing in Dumaguete. I’m crossposting it here, from healthxph.net with her permission)

    What is an illness narrative?

    According to a common reference (Blackwell), It is mostly thought of as ill person’s narrative about their illnesses and the effect on their lives. Illness narratives can also include the narratives of relatives about the effects the illnesses have had on their relationships with the sick people and their own lives. They often occur as oral narratives in everyday conversations with family, friends and colleagues. They may also appear as written or published biographical or autobiographical accounts of illnesses and pathographies.

    They can be seen as written and published accounts of illness, in published biographical and autobiographical formats. These forms help articulate experiences and events that change one’s life and its prerequisites as a result of the illness. With the advent of social media and increased print capacities, it is becoming ever more easier to have one’s story for consumption in to a wider audience.

    The medical sociologist, Arthur Frank suggests that ill persons of modern times are more interested in wanting their own sufferings to be recognized as an individual experience. However, this narrative places the individual’s suffering to be placed in an everyday context, quite unlike the medical narratives which reflect the needs of the medical professions.

    Illness narratives can exist in many forms, including that of print media, Television, and cinema, however, for the purposes of this #healthxPh discussion, we will limit our discussion to sharing of narratives through social media, an equally daunting avenue.

    Illness stories have attracted attention in health care research, as it is an avenue where health care workers and caregivers of patients can “look through the world through the patient’s eyes”. It is an extended view for understanding what the patient’s experiences and struggles are, as well as their finding solutions for their common problems.

    Research on the illness narrative has only started in the 1990’s, but is slowly progressing. It’s potential as a major source of information as to how patients process their illness journey and respond correspondingly to their illness, is only starting to be tapped. To illustrate, I would like to bring to light one study on the narrative typologies of patients with neuroendocrine tumors done in Italy (Miconi, et al, 2015). The study used narrative information from 21 letters of patients with Neuroendocrine tumors , whose specific symptoms varied related to disease pathophysiologies and individual characters. On a daily basis, they would be coping with the symptoms of fatigue, flushing, diarrhea, food intolerance restlessness, dyspnea, fluctuations in mood and pain.

    Currently, the treatment options are surgery and palliativecare however, despite the fact there there is no cure, the majority of these patients live for many years with more or less problems with the symptoms as well as the side-effects of the medications. This is a rare disease which proved to be a challenge for the patients and the hospital staff.

    For the study, they drew upon a book project of 21 letters of patients in different stages of NETs, which aimed to share information about the experiences of the patients and their relatives and how it was to live with this rare illness. The book was grounded on the premise of narrative medicine, and aimed to build empathy (and thus increase understanding) between the physician and the patient, as well as form communities to combat loneliness and isolation.

    Frank’s typology was used in the analysis of these narratives, to make sense of the patient’s understanding and making sense of the events in their lives. He presented three different forms that these illness narratives can take, and these are the following:

    1. The restitution narratives show that someone is sick and gets treated, and then gets restored. In these stories, the patient is almost a passive character, who relies on the doctors to get well.
    2. The chaos narratives are more focused on the characteristic that life never gets better and that the “sufferers” are stuck in a neverending complex situation which blocks movement into a more meaningful response to the illness. The patients tend to feel out of control, and because they are plagued by chaotic perceptions, these stories have no structure.
    3. The third type, quest narratives,which come in three types (memoirs, manifestos and automythology), are the more positive types. They convey that the patient with the illness is moving forward. These are narratives where there is some active acceptance of their illness and prognosis, and that they have undergone a personal change, which offered up insight into alternative ways to deal with the illness.

    In the study, the patients described various ways of fighting with difficult cancer. of the patients studied, there were two who were close to giving up, and they believed that their illness was a sacrifice which filled them with bitterness because of a believed “stolen future”. They believed that it was hard for them to accept the inconveniences of their illness. One female in the study talked about how her hardest burden was keeping it all inside and having anyone to share her suffering to.

    These stories were greatly varied, and their experiences with the illness could not be measured with the usual QOL instruments. However, these narrative examples mirror data from cancer patient’s storytelling in general; that they experience a danger for their future life, that they were fighting a difficult war, and that it was an opportunity for personal growth, which needed to be shared by others.

    The study merely added examples and further knowledge to Frank’s narrative typology of how patients handled their cancer experience. This holds interest for us clinicians because it gives us an understanding of how a patient’s experience with their illness might be a critical factor in their lives as long-term patients. Their coping mechanisms are varied, and they will most likely find way to cope with illness.

    The study concluded with how they highlighted stories focusing on the patient’s imbalance and chaos during the illness experience because they illuminated the patient’s concrete suffering, which provided the clinician about their emotional, physical and spiritual state. Listening carefully to a patient’s story might be a starting point for them to find their own resources to attain balance. Furthermore, learning from quest stories, it seems possible to move forward to acceptance and to develop a model for a way of living with cancer. Nevertheless, they claimed that they were skeptical about an uncritical use of quest narratives as a model for clinical practice because they might contribute to individualistic and heroic prescriptions for life that other patients might find impossible to achieve. They recommended that they needed to do additional research on how to use the narratives to support the patient.

    The study was limited to the patient’s letters, and might have not given as much depth (or amount of data) as an interview study. The letters however, give us a better view of the patient’s character and story in that setting, but do not necessarily apply to the general population, as differences in culture and personalities abound.

    However, as a way of seeing possible ways to approach the problems clinically, and correspondingly, to give patients a deeper insight about their struggles, the illness narrative’s importance is paramount. Giving a “face” to a person’s suffering helps us think of new approaches, and thus, possibly more effective methods of care. However, from our experience with patients, a number of questions have come to light.

    • T1 How and why do patients write their illness narratives
    • T2 How do healthcare professionals react to illness narratives in media?
    • T3 Do illness narratives affect are and policies? How can we advise patients about this?

    Looking forward to yet another productive interaction on tonight’s #HealthxPh chat! Join us tonight Saturday, April 1 2016,  at 9PM Manila time for another very interesting chat

  • Silence of the Labs

    Emma (not her real name) is a 27 year old female who consulted me for a non healing wound on her right foot. She was with her husband who related that the wound appeared more than six months ago. She couldn’t remember what caused the wound or how she got it. Emma said the wound appeared just days after she arrived home from her job abroad.

    “I just woke up one day noting the foul smelling discharge coming off a wound in my foot ” said Emma in the local vernacular. “No accidents, no trauma before this” she added.

    For weeks Emma dressed her wound daily  but after a month of without improvement, she went to a physician for a consult.  She said she couldn’t remember what was the physicians diagnosis and the medications given but said she took the meds religiously for 2 weeks. By the end of two weeks, it’s  clear the wound isn’t healing.  She, her husband and their physician agreed surgery is needed. Months after the surgery and several antibiotic regimens after, the wound still didn’t heal. Thus Emma ended up in my clinic.

    All those times, you didn’t know what was the diagnosis and treatment you had?” I asked. “Or you don’t recall?

    “No. the doctor told me what the diagnosis and what treatment is he recommending. I said I understood, although I really wasn’t sure if I understood it enough. ” Emma continued. A bit curious, I asked. “Why didn’t you ask further or clarified?” Her smiling, timid response was ” I’m too shy to ask further.”

    After explaining the importance of knowing previous diagnoses and treatment, I told Emma I have to repeat the lab work up and that will entail cost.  “Sayang! ” blurted her hubby in reference to the cost of forgetting previous medical information.

    In the age of shared decision making medicine, patients like Emma are still too shy to ask their physicians about their conditions and treatment. What causes this obstacle is uncertain even to physicians themselves. What is sure though is the added costs- duplicating  work ups, consults and even treatments, such simple “silence” could bring affront.

    A 2012 Health Affairs study published three important findings that are seen as key obstacles to patients actively participating (shared decision making)  in their treatment.

    Patients feel compelled to conform to socially sanctioned roles and defer to physicians during clinical consultations; that physicians can be authoritarian; and that the fear of being categorized as “difficult” prevents patients from participating more fully in their own health care.

    Of these three, I often hear patients say to me this during decision making counselling “Ikaw na bahala doc kung anu magandang gagawin sa akin” Translated, “ I leave the decision to you doctor, you know whats best for me“. These are telltale signs the patients are compelled to default to socially sanctioned roles. Physicians are seen as authorities, and that asking them or questioning their judgements is often seen as insults in our present society.

    Physicians are sometimes , not without fault. When we encounter “critical” or “vocal” patients, we consciously or unconsciously label them as “difficult” or “makulit” patients. Without us even telling our patients, our gestures and reactions often give away our “labelling”. This makes shared decision making even more difficult.

    Hay, Ate Emma next time, magtanong at makinig sa duktor nyo ha?” Next time ask your doctor if you don’t understand what he or she says! I told Emma a bit exasperated but unintentionally reinforcing the “authoritarian” physician me!

    How do we solve this divide? Would a society like ours-shy, patriarchal, authoritative, evolved into a shared decision making healthcare?

    Frankly, I don’t know. I never stop trying though. I encourage my patients to ask questions whenever they don’t understand what I’m saying. I encourage them to read about their conditions. I asked them to read on the internet and ask me some more of what they don’t understand from it. But, I’m always honest whenever I don’t know the answer and the limits of my technical knowhow. CNN even had recommendations for patients afraid of “speaking up” to their physicians.

    Medicine is an imperfect science. Which makes the “art’ part even more necessary when we deal with our “shy” patients.

    In the age of internet, our society still has a long way for shared decision medicine. But physicians have to do our part never giving up trying ways to defeat these obstacles. With social media fast becoming the patient’s choice of broadcasting their health conditions (rather than their “authoritative” physicians), we may have found ourselves an ally and enemy in our evolution into shared decision making medicine.

    Doc, post ko po sa Facebook yung picture ng sugat ko, tingnan nyo po?” (Doc I’ll post my wound pictures on facebook, would you see it there?”) Emma told me on the phone. With a deep breath  I said “No. Please come to my clinic and i’ll take a look at it” .

    Now, we have social media! Should I make it my ally or another “complication”?

     

     

  • Cutting the Noise and Listening to Patients Voice on Social Media

    “Who voices out the patients’ side on your social media healthcare discussions?”

    Inclusive Health
    #HealthXPh was founded on an idea that various healthcare stakeholders particularly the patients, will finally have a voice in the discussions of health on various social platforms. In fact #HealthXPh believed social media will bridge the gap between patients and healthcare professionals in the discussions of health. How #HealthXPh would do this has been our most challenging task since the early days of our social media engagement. We have few success in the past, enabling patients and patient advocates to talk on various social media health forums but never a consistent engagement that we projected over two years ago. We wanted patients to actively engage healthcare professionals and other healthcare stakeholders in the discussions of health on social media platforms.

    Social media divide?
    Social media is a game changer in all aspects of human endeavours nowadays- politics, governance and even health. Internet and social media undeniably democratised access to health. The upsurge of social media discussions on health among patients is evident. Apart from few, rare exchanges we see on social media in developed nations, discussions between patients and healthcare professionals barely took off. Why?

    Culture? Cyberbullying? Privacy or confidentiality issues? No one really knew.

    In this edition of #HealthXph tweet chat we’re interested in the answer to this challenge. We’re crowdsourcing ideas to help engage more patients in our discussions of health on social media. #HealthXPh wants to hear the “patient’s voice” too.

    T1. Should there be a “patient voice” on social media discussions about health?Why or Why not?
    T2. What are the challenges to engaging patients on social media?
    T3. In what ways can we improve patient engagement on healthcare social media discussions?

    At #HealthXPh we’d like to hear your voice! Join us on our discussion this Saturday February 20, 2016 9:00PM Manila Time as we discuss how to cut the noise and listen to the patients voice on social media.

    (Photo by Ashley Clements. Licensed under Creative Commons View this photo on flicker https://www.flickr.com/photos/19933120@N00/46637163/ )

  • Social Media Policy in Healthcare Institutions: A must or too much to ask?

    Since its founding two years ago, #HealthXPh  encourages healthcare professionals to take advantage of social media in improving  healthcare delivery systems in the Philippines. In 2015, #Healthxph rolled out its Medical Professionalism and Healthcare Social Media Manifesto encouraging healthcare professionals to ethically engage the public on social media.  In last year’s Healthcare Social Media Summit we presented how social media changes the healthcare landscape  in the Philippines, vis a vis healthcare research, health education professions, healthcare ethics, and healthcare policy making.

    In 2016, #HealthXPh aims to gain more traction on institutionalising healthcare social media policy. As stated before #HealthXph is neither a healthcare social media policy making nor a social media police-ing body. We however saw the need for healthcare social media policies in healthcare institutions to take advantage of social media’s potential and discourage its misuse.

    There are many obstacles to institutionalising social media policy in health.  The lack of HIPAA like laws in the Philippines is foremost among these obstacles. This does not dampen our advocacy however. In this edition of tweet chat #HealthXPh wants to identify these obstacles and crowdsource solution to these problems.

    Join us this Saturday January 16, 2016 9PM Manila time as we discuss institutionalising healthcare social media policies via #healthXPh tweet chat.

    • T1: Do you have a healthcare social media policy in your healthcare institution?
    • T2: What do you think are the obstacles to institutionalising healthcare social media policy in healthcare?
    • T3: Suggest a practical solution to coming up with healthcare social media policy in your institution.

    Help #HealthXPh crowdsource a strategy to institutionalising healthcare social media policy! Join us this Saturday Jan 16, 2016 9PM Manila time.

    (Header image credit to this article by Allen Quinn “5 Reasons why your company needs a social media policy” . https://www.linkedin.com/pulse/5-things-include-your-social-media-policy-allen-quinn )

  • #HealthXPh is a Finalist to the 2015 Philippine Blogging Awards Health and Fitness Category

    Thats right! HealthXPh blog HealthXPh.net made it to the hall of fame (finalist) of this prestigious blogging awards. I saw the list on Bloggys.ph Hall of Fame page, but I only got the official letter just this morning.

    bloggys

    Announcement of the winner will be on the gala night November 21, 2015 in Manila. I will not be able to attend this awarding ceremonies as I’m stuck right here in my city because of APEC. HealthXPh co founders Drs. Iris Isip Tan and Helen Madamba will be there to represent the team! Kudos and congratulations HealthXPh